Shipping policy

1. Shipping Destinations:

Tyre Owl offers shipping services to customers within New Zealand and, in some cases, to international destinations. Please check the availability of international shipping during the checkout process.

2. Shipping Methods and Timelines:

Orders placed on Tyre Owl are usually processed within 1 business day (excluding weekends and holidays) from the date of purchase. Once your order is processed, it will be shipped using one of the following shipping methods:

  • Standard Shipping: Delivery typically takes 2 to 3 business days.

Please note that these delivery times are estimates and may vary based on your location and external factors.

3. Shipping Costs:

Shipping costs are calculated based on the weight of your order, the shipping method selected, and your location. The exact shipping cost for your order will be displayed during the checkout process.

4. Tracking Your Order:

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package's progress.

5. Delivery Issues:

If you experience any issues with the delivery of your order, please contact our customer support team at sales@tyreowl.co.nz or 027 TYRE OWL for assistance. We are here to help resolve any problems related to the shipping and delivery of your items.

6. International Shipping:

For international orders, please note that customs duties and taxes may be applicable to your shipment. These charges, if any, are the responsibility of the recipient and will be collected by the local customs authorities. We are not responsible for delays caused by customs processing.

7. Shipping Address Accuracy:

Please ensure that your shipping address is accurate and complete when placing an order. Tyre Owl is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If an order is returned to us due to an incorrect or incomplete address, additional shipping fees may apply for reshipment.

8. Contact Us:

If you have any questions or concerns about our shipping policy, please contact us at:

Tyre Owl 
43 Trevor Street
Hornby
Christchurch
8042
Sales@tyreowl.co.nz

Thank you for choosing Tyre Owl. We appreciate your business and aim to provide you with a seamless and enjoyable shopping experience.